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Before sending us your package, we kindly ask you to refer to our web page, the customer hotline, the expert chat, e-mail or Request Form to be informed about whether we repair your ECU. To contact us, please be prepared with the part number, description of the fault and error codes.

If you are sure that we can repair your ECU just send it, at your expense, to TD5ECU. Pay attention to a proper packaging IMPORTANT: Always join a completed Repair Order to the package.

The repair order contains all of the important information about your device and makes it easier for the technicians to repair it. Furthermore it is essential to write down how many parts you send us that we can check if we received all of them. Additionally the repair order prevents mistakes with the invoice and shipping address.

To process your order it is also necessary that you agree to our general terms and conditions. For EU-countries outside PORTUGAL we can issue an invoice excluding VAT. In order to that your specified invoice address on the repair order needs to be the same under which you are registered at your tax office. According to Portuguese law we have to verify your VAT-ID and the appropriated address. If the data do not correspond we are not able to issue an invoice excluding VAT.

Customer/ precious order ID: If you are already one of our customers we can match your data faster.

Telephone number: In the case of questions the technicians can reach you fast.

E-mail: You will receive a confirmation e-mail when we get your package. After the repair you will receive again a confirmation e-mail with the tracking ID.

Registration certificate: For the repair we need the data of your vehicle.

Our technicians can only implement a successful check and repair of your device if you enclose error codes and a detailed fault description! This is also necessary to give you further advice for the fitting of the device or to determine other faults of the vehicle.

Please attach a copy of the error log which the garage prepares when reading out the fault codes.

If you are not at home at the time of delivery, there is the possibility to pick up your package at our local post office. Please don´t forget the notification card you have found in your mailbox.

You are welcomed to pick your parcel up during our opening hours from 8 am to 18 pm. Please make sure that you inform us about your return shipping in the repair order form. We will inform you as soon as the device is ready for pickup.

In case of questions concerning your repair, please contact our client hotline, our expert chat or send us an e-mail to info@td5ecu.com . Please respect the technical advices (e.g. for the reinstallation of your device) that are transmitted by our technician to you in the repair protocol you receive with your parcel.

Installation of the repaired device We recommend to consult a garage or professional technician for the re-installation of your control unit.

Please note that during reinstallation the ignition has to be locked off. Pay attention to a perfect cleanliness. Clean all gaskets with a dry and clean cloth. Screw the unit to the mounting location. The screws should be tightened crosswise. Check the contacts on oxidation or damage. Insert the connectors. Switch on the ignition afterwards . All signal lights should be extinct after 3 seconds. Read the error memory and eliminate all errors. With valve blocks you hafe to do a de-aeration according to the manufacturers instructions. Check all parts relevant to safety at a test bench (EPS, ABS, others) on their entire operation.

Your satisfaction is our highest priority. We therefore offer the possibility of a re-check within 2 years from the repair date (noted on our warranty label) on as a warranty service. We can offer this service exclusively, if the warranty label is undamaged. We want to make the warranty processing as easy as possible for you. Each warranty case is a decision on a by-case basis. Please contact us via e-mail (info@td5ecu.com) or telephone. Please note that – if your repair order was carried out by a garage, a warranty service is only possible for the garage. You can not send it in as a private person.

Each package is exposed to heavy loads during transport. It is crucial that you choose a suitable inner and outer packaging for your device to prevent damages. Not using proper packaging may lead to the unit getting so damaged during transport, that it will not be repairable anymore!

We recommend double layered cardboard (approx. 0.5 cm thickness). It is important to wrap the component in bubble wrap and to secure protruding parts. Lots of accessories such as the key ring or antennas should be fastened to the device with tape or wire.

The wrapped components should be secured on all sides with enough cushioning material. We recommend packing chips (styrofoam, Flo-Pack), air cushions, foam, but not crumpled paper. Please make sure that there is at least 5 cm distance between the unit and the packaging! There should be a light internal pressure in the package, so that the device has no freedom of movement! Note: We are not liable for improper packing leading to damages of the unit during transport!

Please make sure that there are no dangerous goods indicators or any other old labels on the package! If your package has dangerous goods indicators on it, you will be charged extra.